N dot M Return & Exchange Policy

Here’s your updated return and exchange policy with the requested additions:

At NdotM, your satisfaction is our utmost priority. If you are not completely satisfied with your purchase, please review our return and exchange policy below:

Online Purchases

  • Returns must be at our warehouse within 7 days of delivery to receive a refund.

  • After 7 days, refunds will no longer be available, and the customer will be responsible for the return shipping cost.

  • Items must be unworn, unwashed, and in original packaging with tags attached.

  • Return shipping costs are the responsibility of the customer.

  • Refunds will be issued to the original payment method once the return is received and inspected.

  • Items discounted over 10% are final sale and non-returnable.

To create a return:

  1. Log in to your account here:
    Login here

  2. Click on your order and start your return.

  3. Once your return is approved, you will receive an email with a shipping label.

  4. Customers are responsible for the shipping cost of $8.

In-Store Purchases

  • Exchange Only within 3 days of purchase.

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • Receipt is required for all exchanges.

For assistance with returns, please contact our customer service team at orders@ndotm.shop.

Let me know if you need any further refinements! 😊